Lucas Salon LLC
Terms of Service

Effective date: January 1, 2025
Last updated: September 15, 2026

These Terms of Service (“Terms”) are the agreement between you and Lucas Salon LLC (“Lucas Salon,” “we,” “us,” or “our”) for use of lucas-salon.com, online booking, memberships, gift certificates, retail products, and all in-salon services.

By booking an appointment, creating a client profile, buying a product, membership, or gift certificate, visiting the salon, or using our website, you agree to these Terms.

Legal entity: Lucas Salon LLC
Salon address: 1 Brickyard Square, Suite 15, Epping, NH 03042
Phone: (603) 734-2339
Email for legal notices and membership cancellation: info@lucas-salon.com
Website: https://lucas-salon.com
Privacy Policy: https://lucas-salon.com/privacy-policy-2/

These Terms control if they conflict with other website pages. Our Policies page is a summary only.

1. SERVICES

We provide hair and beauty services including cuts, styling, color, highlights, balayage, foiling, treatments, keratin/smoothing services, hand-tied extensions, waxing, grooming, retail products, memberships, and gift certificates. Prices are as posted or quoted and may change. A consultation is not a guarantee of a specific result.

We use third-party booking (currently Booker) and third-party payment processors. Their terms also apply.

2. BOOKING AND CARD ON FILE

Appointments may be booked by phone, in salon, or online. You must keep your name, phone, email, and card on file current.

By booking, you authorize Lucas Salon to keep a payment method on file and to charge it for services, products, membership dues, late-cancel fees, no-show fees, and approved add-ons.

3. CANCELLATION, LATE ARRIVAL, AND NO-SHOWS

Cancel or reschedule at least 24 hours before the appointment start time by phone at (603) 734-2339 or through online booking. Same-day texts, DMs, or emails may not be seen in time.

• 24 hours or more: no fee.
• Less than 24 hours: 30% of the booked service value.
• No-show (you do not arrive and do not cancel): 30% of the booked service value.
• We may require 48 hours’ notice for extensions, color corrections, and other multi-hour services. If we do, that requirement will be stated at booking.

Late arrival: 10-minute grace period. After 10 minutes we may shorten the service, move you to another stylist, or reschedule. A shortened service is still charged as booked if we held the chair.

If we cancel because of staffing, weather, power, or emergency, you will not be charged and we will priority-rebook you.

Repeated late cancels or no-shows may require prepayment or we may decline future bookings.

4. SERVICE RESULTS AND REDOS

Tell us immediately, or within 7 days of the visit, if you are not satisfied. We will offer a consult. A complimentary redo is at Lucas Salon’s discretion after that consult.

We do not give cash refunds on services.

Color correction, fix work from another salon, and extension removal/repair are separate paid services unless we agree otherwise in writing.

We may refuse or stop a service that is unsafe, unlikely to succeed, or that you did not disclose honestly.

5. HEALTH, ALLERGIES, AND CHEMICAL SERVICES

You must disclose prior color, bleach, keratin/smoothing, extensions, allergies, scalp or skin conditions, pregnancy, medications (including retinoids before waxing), and work done at other salons.

Chemical services, heat styling, keratin/smoothing, extensions, and waxing carry risk of irritation, breakage, or unexpected results even when performed correctly. Results vary with hair history and home care. We may require a patch test or decline a service.

Follow aftercare instructions. Failure to do so can void a redo.

6. MINORS

No website accounts for children under 13.

Guests under 18 need a parent or legal guardian present, or written consent, especially for chemical services, extensions, waxing, and keratin/smoothing. We may refuse service to a minor without a responsible adult.

7. PRODUCTS AND RETURNS

Retail exchanges are accepted within 14 days with original receipt or e-receipt.

You may exchange for equal or lesser value, or receive in-store credit as a Lucas Salon gift certificate.

We will not accept an exchange if: no receipt/e-receipt; item is damaged; item is more than 25% used; original packaging is missing.

We do not offer cash refunds on products.

8. GIFT CERTIFICATES

Gift certificates may be bought online or in salon and redeemed in salon only. They are not reloadable and are not redeemable for cash.

New Hampshire law prohibits expiration dates on gift certificates of $250 or less and prohibits fees that reduce the redeemable balance. We do not put expiration dates or dormancy fees on those certificates.

Protect the certificate number. If it is used by someone else, the balance may be lost. If lost, we may trace it with receipt, purchase date, name, or certificate number when we can verify the purchase.

9. MEMBERSHIPS

Monthly dues and benefits are as listed at https://lucas-salon.com/memberships/ or in salon and may change.

Billing: the card on file is charged automatically on the signup anniversary date each month. Keep billing information current.

Benefits must be used within one calendar month from the signup/anniversary date. Example: signup on the 15th means benefits expire the following 15th.

Unused services and discounts have no cash value and cannot be refunded, paid out, or converted to store credit at cancellation.

Family sharing is limited to immediate family. We may request ID or a photo on the membership file. Discounts must be validated at the time of service.

Failed payments: after two failed charges we will text you. After three more failed attempts the membership is cancelled and unused benefits are lost.

Cancellation: you may cancel a membership at any time, with no penalty, by email to info@lucas-salon.com with first and last name, phone number, and the date you want it cancelled. You will get a confirmation email. We will not charge future cycles after cancellation is processed. You may also call (603) 734-2339.

Freeze: we may pause a membership for a verified reason for 1 consecutive month, up to 2 times per calendar year. Dues resume automatically when the pause ends.

10. CONDUCT, BELONGINGS, AND ALCOHOL

We may refuse or end service for harassment of staff or guests, unsafe behavior, intoxication, or a pattern of no-shows.

Complimentary coffee, espresso, or wine may be offered. Wine is only for guests 21+. Drinking is optional and at your own risk. We may withhold alcohol. This is not a bar.

We are not responsible for personal items left in the salon.

11. PHOTOS

We may photograph finished work for education and social media. Tell us before the service if you do not want your face or identifiable image used. We will honor a clear opt-out.

12. WEBSITE USE

You get a limited license to use the site for lawful personal use. Do not scrape, attack, copy our content for commercial use, or interfere with the site. Site content belongs to Lucas Salon or its licensors.

We are not responsible for third-party sites we link to.

13. ELECTRONIC COMMUNICATIONS AND TEXTS

You agree we may contact you by email, phone, and text about appointments, billing, and service. Appointment reminders are transactional.

Marketing texts are sent only if you opt in. Message and data rates may apply. Reply STOP to opt out of marketing texts. Email unsubscribe works for marketing emails.

14. DISCLAIMERS AND LIMITATION OF LIABILITY

The website is provided as-is.

Salon results are not guaranteed. To the fullest extent New Hampshire law allows, Lucas Salon’s liability for any claim related to a service, product, membership, or the website is limited to the amount you paid us for that specific service or product. We are not liable for lost profits or indirect damages.

Nothing in these Terms limits liability that New Hampshire law does not allow to be limited, including liability for our own willful misconduct.

15. INDEMNITY

You will defend and hold Lucas Salon, its owners, and staff harmless from claims arising out of your misuse of the site, your violation of these Terms, inaccurate health or booking information, or a minor you bring without authority.

16. DISPUTES

These Terms are governed by New Hampshire law.

You and Lucas Salon will first try to resolve a dispute informally by contacting info@lucas-salon.com.

If that fails, disputes will be handled in the state courts of Rockingham County, New Hampshire, or in New Hampshire small claims court when the amount qualifies. Each party sues only in an individual capacity, not as part of a class or representative action, to the extent the law allows.

If a court finds any part of these Terms unenforceable, the rest still applies.

17. CHANGES

We may update these Terms. The new “Last updated” date will be posted on this page. For material changes that affect memberships or stored value, we will also email the address on file when we have it. Continued booking or use after the update is acceptance.

18. CONTACT

Lucas Salon LLC
1 Brickyard Square, Suite 15
Epping, NH 03042

Phone: (603) 734-2339
Email: info@lucas-salon.com