Policies

These Policies are a guest-friendly summary. If anything conflicts with our Terms of Service, the Terms control.

Cancellation Policy

You may cancel or reschedule up to 24 hours before your appointment with no fee. Call (603) 734-2339 or use online booking. Same-day texts, DMs, or emails may not be seen in time.

Cancellations with less than 24 hours’ notice, and no-shows, may be charged 30% of the booked service value. We may require 48 hours’ notice for extensions, color corrections, and other multi-hour services when stated at booking.

Late Policy

We offer a 10-minute grace period. If you arrive more than 10 minutes late, we may shorten the service, move you to another stylist, or reschedule. A shortened service may still be charged as booked if we held the chair.

Return Policy

Lucas Salon accepts exchanges of products purchased at our store within 14 days with original receipt or e-receipt. You may exchange for equal or lesser value, or receive in-store credit as a Lucas Salon Gift Certificate.

We cannot accept exchanges if: no receipt/e-receipt; item damaged; more than 25% used; missing original packaging. We do not offer cash refunds.

Service Policy

If you are not satisfied, tell us immediately or within 7 days of your visit. We will offer a consult. A complimentary redo is at Lucas Salon’s discretion after that consult. We do not offer cash refunds on services.

Color correction, fix work from another salon, and extension removal/repair are separate paid services unless we agree otherwise in writing.

Gift Certificate Policy

Gift certificates may be purchased online or in store and redeemed in-store only. They are not reloadable and not redeemable for cash. We do not put expiration dates or dormancy fees on gift certificates of $250 or less (NH law).

Protect the certificate number. If lost, we may trace it with receipt, purchase date, name, or certificate number when we can verify the purchase.

Membership Policy

Monthly dues and benefits are listed at lucas-salon.com/memberships or in salon and may change. The card on file is charged on your signup anniversary date. Benefits must be used within one calendar month from that date.

Unused services/discounts have no cash value and cannot be refunded or converted to store credit at cancellation. Family sharing is for immediate family only; we may request ID.

Failed payments: after two failed charges we text you; after three more failed attempts the membership is cancelled and unused benefits are lost.

Cancel anytime with no penalty by emailing info@lucas-salon.com with first and last name, phone, and cancel date (or call 603-734-2339). You will get confirmation; future cycles will not be charged after processing.

Freeze: verified reason, 1 consecutive month, up to 2 times per calendar year; dues resume when pause ends.

For full details, see our Terms of Service.